Right of withdrawal

The Consumer Customer, as defined by art. 3 of the Consumer Code, has the right to withdraw from the Contract within 14 days of receipt of / of the product purchased by registered letter with return receipt, before the expiry of the Withdrawal Period, addressed to:

Coffereali Design by G. Susanna Morabito
Via Libertà, 97
90143 Palermo

Alternatively, the Customer may send the Withdrawal Notice, within the Withdrawal Period indicated below, by e-mail to the address info@coffereali.com

The Withdrawal Notice must contain the intention to withdraw from the Purchase Agreement and specify the Product (s) for which you intend to exercise the Right of Withdrawal.

The customer can take advantage of all the rights referred to in articles 52 and ss. of the Consumer Code, as amended by Legislative Decree n. 21 of 21/02/2014, therefore has the right for any reason and without any penalty, within 14 (fourteen) days from the day on which the Consumer or a third party designated by the consumer and other than the Carrier receives the product (s).

The Withdrawal Notice must contain the intention to withdraw from the Purchase Agreement and specify the Product (s) for which you intend to exercise the Right of Withdrawal.

The right of withdrawal is the possibility given to the Customer / Consumer to unilaterally terminate the contractual bond, returning the purchased good and obtaining a refund of the price paid.

It can be exercised in relation to contracts for the purchase or sale of goods or services concluded remotely or outside commercial premises, between the consumer (the natural person who purchases the good / service for purposes not related to his professional activity and who does not make the purchase by indicating a VAT number) and professional, and only by the former towards the latter, not vice versa.

As required by law, the Customer / Consumer will be responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the same.

It therefore does not apply to all goods purchased directly in the shop, of which the buyer has presumably previously had the vision and possibility to take note and knowledge of all the characteristics: the rethinking is not recognized as a right, unless prior agreements are concluded taken directly with the seller.

The costs for the collection of the goods, included in the withdrawal request, will be charged to the Customer / Consumer.

The right of withdrawal according to the decree does not cover all buyers but only consumers.

– the consumer is the natural person who acts for purposes unrelated to any business or professional activity carried out “(art. 1469 bis). In essence, companies and professionals with VAT number cannot assert the right of withdrawal for purchases made in this capacity.

by registered letter with return receipt to the address: Via Libertà, 97 90143 Palermo or by sending an email by filling out the contact form

To receive a refund in the event of payment by credit card, we will re-credit the amount paid by reversing the amount from our back office. Otherwise, it will be necessary to indicate the details of a bank account where to re-credit (IBAN code and account holder), the re-credit by bank transfer is made within 10/15 days.

To exercise the right of withdrawal it is necessary that:

  • the customer expresses his desire to exercise the right of withdrawal in the manner described above
  • the purchased good is intact and returned in its original complete packaging in all its parts.
  • the product is returned in the times and in the manner described above. Return costs are charged to the customer himself.

The goods, once they arrive at our warehouse, will be examined to check for any damage or tampering not caused by transport. After checking the integrity of the goods, Coffereali will send to the Consumer Customer, by e-mail, confirmation of acceptance of the returned Product and re-credited, within 30 (thirty) days from the date on which Coffereali became aware of the exercise of the right of withdrawal by the Consumer Customer of the sums already paid by the latter for the purchase of the Product. . The refund concerns the price of the product excluding the shipping costs incurred by the customer.

If there is no correspondence between the recipient of the Products indicated in the Purchase Order and the person who made the related payment, in case of exercise of the right of withdrawal by the Consumer Customer, the refund of the sums will be made by Coffereali, in any case , to the person who made the related payment.

In all cases of returning the goods, the transport costs are charged to the customer.

Coffereali Design does not respond in any way in the event of damage or theft / loss of products returned by uninsured shipments.

Coffereali reserves the right to modify at any time, in its sole discretion and without notice, the price of the Products and the features from time to time on the Site, without therefore providing any guarantee as to whether the selling price of the Products o Features remain available on the Site or unchanged for a certain period of time. On the contrary and for clarity, any price that has been agreed following the acceptance by Coffereali of a purchase order issued by a customer, will remain firm and unchangeable between the parties.